Frequently Asked Questions

Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Cleaning Company.

General Questions

Please fill the signup form and our representative will call you to book a survey and once survey is done we will share a quote with you.
Yes, as price is quoted in relation to the size of the property or the level of clean required.
If we are quoting for a post build clean.
Yes. Cleaning supplies are included by default. This ensures cleaner uses the product to give you satisfactory cleaning service as different house conditions are different.
Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
If you cancel the service after making an advance payment then 10% of total invoice will be charged as a cancellation fee.
No. There are no hidden charges.


Scheduling Questions

Please call the office to check availability.
We work between 9AM-5PM.
Saturday 9:00 AM-1:00 PM and Sunday only online booking available.
You need to give us 24 hours notice and appointment will be changed to new requested time and date with subject to team’s availability.
It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by calling us.
Yes. Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.


Cleaning Questions

Here is a listing of what gets cleaned in every room of your house during a standard cleaning.
Floor Mopping
Dusting
Kitchen counter cleaning
Appliances dust off
Washroom Commode, fittings, sink, mirror cleaning
Yes we provide cleaning supplies- however if client request for the special material then extra charges apply.
We offer a range of services from to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.
We always send a minimum of 2 Cleaners to your home, however if it’s a post construction clean, we will send a team based on property size and level of cleaning required.
Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews.
No. We don’t move furniture around because that adds extra time in to cleaning process and we don’t want to charge for that time to client.
No. NO. we don’t do dishwashing and laundry. Being a cleaning company we only focus on cleaning.

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